We offer FREE delivery (single location only) for purchases over HKD$1,800.
For orders under HKD$1,800, a delivery charge of HKD$90 shall apply.
Local pick-up at our office is also available without any charge and restriction.
Special arrangements of delivery date, time and venue could be made upon mutual agreement between the Company and Customer. Please specify when placing the order.
Customer will be contacted to confirm delivery or pick-up details.
Order received will be delivered within two weeks by default. We may offer same-day, next-day delivery or delivery on designated dates for orders upon request, but not guaranteed.
The delivery service is available from Monday to Sunday between 09:00am and 11:00pm (excluding the first and second days of Chinese New Year).
Delivery service is limited to Hong Kong Island, Kowloon and New Territories commercial and residential addresses only. Delivery is not available to outlying islands, restricted areas, ports or marinas.
Delivery service is not available if there is no authorised or legitimate unloading area within 50 meters of the delivery address.
Delivery service of five cases or more is only available to addresses of 4th floor or above when lift service is available. In the event of a lift breakdown we will make arrangements to deliver the goods at another time.
Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event, customers will be contacted to re-schedule delivery time.
We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.
It is the responsibility of the customer to notify Champagnia immediately of any change to their delivery address.
We reserve the right to decline or change delivery of goods to any customer at our sole discretion absolutely.