Delivery

Delivery

  • We offer FREE delivery (single location only) for purchases over HKD$1,800.
  • For orders under HKD$1,800, a delivery charge of HKD$90 shall apply.
  • Local pick-up at our office is also available without any charge and restriction.
  • Special arrangements of delivery date, time and venue could be made upon mutual agreement between the Company and Customer. Please specify when placing the order.
  • Customer will be contacted to confirm delivery or pick-up details.
  • Order received will be delivered within two weeks by default. We may offer same-day, next-day delivery or delivery on designated dates for orders upon request, but not guaranteed.
  • The delivery service is available from Monday to Sunday between 09:00am and 11:00pm (excluding the first and second days of Chinese New Year).
  • Delivery service is limited to Hong Kong Island, Kowloon and New Territories commercial and residential addresses only. Delivery is not available to outlying islands, restricted areas, ports or marinas.
  • Delivery service is not available if there is no authorised or legitimate unloading area within 50 meters of the delivery address.
  • Delivery service of five cases or more is only available to addresses of 4th floor or above when lift service is available. In the event of a lift breakdown we will make arrangements to deliver the goods at another time.
  • Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event, customers will be contacted to re-schedule delivery time.
  • We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.
  • It is the responsibility of the customer to notify Champagnia immediately of any change to their delivery address.
  • We reserve the right to decline or change delivery of goods to any customer at our sole discretion absolutely.